TERMS OF SERVICE.

1. Overview & Acceptance of Terms

Welcome to Mirna Hamed (“we”, “us”, or “our”), located at Unit 3, 28 White Avenue, Bankstown NSW 2200. By accessing this website, enquiring via phone or WhatsApp, or booking an appointment with us, you agree to be bound by these Terms of Service and our studio policies.

2. Eligibility, Age Requirements & Medical Disclosures

• Age Requirement: In accordance with New South Wales laws and professional cosmetic tattooing standards, you must be at least 18 years of age to receive any cosmetic tattoo or paramedical skin-penetration procedure (including Nano Brows, Microblading, Microshading, Ombré Brows, Lip Blush, Eyeliner Tattoo, and Scar Camouflage). Valid photo ID is required at your appointment.
• Contraindications & Medical History: Certain treatments are not suitable if you are pregnant, breastfeeding, undergoing chemotherapy, taking specific blood thinners or acne medications (such as Roaccutane/isotretinoin within the last 6–12 months), have keloid scarring tendencies, or have active skin infections in the treatment area. You must disclose all relevant medical conditions, allergies, and medications prior to booking and on your consent form.
• Previous Cosmetic Tattoo Work: If you have existing brow, lip, or eyeliner tattooing performed by another artist, you must notify us and send clear, makeup-free photos via WhatsApp prior to booking so Mirna can assess whether the area can be safely worked over or corrected.

3. Bookings, Deposits, Cancellations & Rescheduling

• Booking Deposits: A booking deposit may be required to secure your appointment time, which will be deducted from the total cost of your treatment on the day.
• Rescheduling & Notice Period: We kindly ask for at least 48 hours' notice via phone call or WhatsApp if you need to reschedule or cancel your appointment. Cancellations with less than 48 hours' notice or failure to attend (“no-shows”) may result in the forfeiture of your booking deposit.
• Late Arrivals: Cosmetic tattooing requires dedicated time for brow/lip mapping, numbing, and precision work. If you arrive more than 15–20 minutes late, we may need to reschedule your appointment so we do not compromise the quality of your treatment or delay the next client.

4. Cosmetic Tattooing Results, Healing & Aftercare

While Mirna brings over 20 years of professional experience and uses premium pigments and sterile single-use equipment in compliance with the Public Health Act 2010 (NSW) and Public Health Regulation 2022 (NSW), every client's skin is unique:

• Healed pigment retention, colour outcome, and longevity vary depending on individual skin type (e.g., oily, dry, or mature skin), lifestyle, sun exposure, skincare products, immune response, and strict adherence to aftercare instructions.
• Cosmetic tattooing is frequently a two-step process. A perfection/touch-up session (typically 4 to 8 weeks after your initial session) is often recommended to refine shape, density, and pigment retention.
• Information on this website is for general informational purposes only and does not constitute medical advice. Paramedical Scar Camouflage and Cosmetic Teeth Whitening are cosmetic treatments and are not substitutes for medical or dental care.

5. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including guarantees that services will be provided with due care and skill and be reasonably fit for purpose. Nothing in these Terms of Service purports to exclude, restrict, or modify any consumer rights or remedies to which you are entitled under the Australian Consumer Law.

6. Intellectual Property

All content on this website—including client before-and-after photographs, videos, branding, text, and graphics—is the property of Mirna Hamed unless otherwise stated. You may not copy, reproduce, alter, or republish any client transformation photos or videos from this website or our Instagram page (@mirna.hamed.beauty) without prior written permission.

7. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia, and any disputes are subject to the exclusive jurisdiction of the courts of New South Wales.