PRIVACY POLICY.

1. Our Commitment to Your Privacy

Mirna Hamed (“we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal and health information. We manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records and Information Privacy Act 2002 (NSW) where applicable to cosmetic tattooing and beauty treatments.

2. Information We Collect

We only collect information that is reasonably necessary to provide you with safe, tailored cosmetic tattooing and beauty services. This may include:

• Contact & Identity Details: Your name, phone number, email address, and date of birth (to verify you are over 18 for cosmetic tattooing procedures).
• Enquiry & Consultation Photos: Photos or videos of your brows, lips, lashes, or scars that you voluntarily send to us via WhatsApp, SMS, or Instagram for assessment, colour matching, or consultation purposes, as well as before-and-after clinical record photos taken in-studio.
• Health & Medical History (Sensitive Information): Prior to performing skin penetration or beauty treatments (such as Nano Brows, Microblading, Lip Blush, Eyeliner Tattoo, Scar Camouflage, Lash Lifts, or Teeth Whitening), we collect relevant medical history, allergies, skin conditions, medications, and pregnancy/nursing status via client consent forms to ensure treatment safety and compliance with NSW Health guidelines.

3. How We Collect & Use Your Information

We collect information directly from you when you call us, message us on WhatsApp, interact with us on Instagram, or complete a client intake and consent form at our Bankstown studio. Your information is used solely to:

• Assess your suitability for treatments and provide accurate consultations and quotes;
• Schedule, confirm, and manage your studio appointments;
• Maintain accurate clinical treatment records (including pigment formulas and needle configurations used) as required by NSW health regulations and professional insurance;
• Provide appropriate aftercare instructions and follow-up support; and
• Share before-and-after portfolio imagery only where you have provided express consent.

4. Website Analytics, Pixels & Third-Party Services

When you browse our website, we use the following tools to understand website traffic and measure the effectiveness of our advertising:

• Plausible Analytics: We use Plausible Analytics to measure general website traffic and page performance. Plausible is a privacy-first analytics platform that does not use cookies, does not track you across websites, and does not collect any personally identifiable information.
• Advertising & Conversion Pixels: Our website uses conversion tracking technology (including the OpenAI advertising pixel) to measure aggregate ad performance and understand how visitors interact with our website after viewing an advertisement.
• External Platforms (WhatsApp, Instagram & Google Maps): When you click links to message us on WhatsApp, view our Instagram profile, or interact with our embedded Google Map, your interaction is also governed by the privacy policies of Meta Platforms, Inc. and Google LLC respectively.

5. Data Storage, Security & Retention

We take reasonable steps to protect your personal and health information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Client consent forms and treatment records are stored securely and retained in accordance with New South Wales public health and insurance record-keeping requirements. We never sell or rent your personal information to third parties.

6. Accessing or Correcting Your Information & Complaints

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.

If you wish to access or update your details, withdraw marketing or photo consent, or make a complaint about how we have handled your privacy, please contact Mirna directly using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.